Privacy Policy

4-Evergone, Inc.
Serving Boca Raton, FL & Surrounding Areas

Last Updated: January 27, 2026

Introduction

4-Evergone, Inc. ("Company," "we," "us," "our," or "4-Evergone") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (www.4-evergone.com), use our services, interact with us, and provide information through forms, phone calls, text messages, or other communications.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services or website.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, mailing address, city, state, postal code
Service Information: Details about the pest control or lawn care services you request, your property details, pest infestation information
Account Information: Username, password, and other credentials if you create an account
Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors)
Communication Information: Content of emails, messages, phone calls, and correspondence with us
Feedback and Surveys: Reviews, testimonials, and responses to customer surveys

1.2 Information Collected Automatically

When you interact with our website or services, we may automatically collect:

Device Information: Device type, operating system, browser type, IP address, and device identifiers
Usage Data: Pages visited, links clicked, time spent on pages, search queries, and referral sources
Location Information: Geographic location data (if you grant permission through your device)
Communication Metadata: Call logs, text message timestamps, and communication frequency

1.3 Third-Party Information

We may receive information about you from third parties, including:

Service Providers: Payment processors, mapping services, and customer management software (FieldRoutes)
Publicly Available Sources: Public records and business directories
Other Customers: Referrals and testimonials from existing customers

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Primary Service Delivery

Providing and maintaining pest control and lawn care services
Processing service requests, appointments, and scheduling
Estimating service costs and pricing
Invoicing and payment collection
Sending appointment confirmations and reminders
Tracking service history and technician assignments

2.2 Communication and Customer Service

Responding to your inquiries and customer service requests
Sending transactional emails (confirmations, receipts, updates)
Providing customer support via phone, email, or text
Conducting follow-up surveys and requesting feedback
Notifying you of service changes, maintenance, or updates

2.3 Marketing and Promotional Communications

Sending promotional offers, discounts, and seasonal tips (with your consent)
Announcing new services or products
Conducting market research and analysis
Improving our service offerings based on customer preferences

2.4 Legal and Operational Compliance

Complying with applicable laws, regulations, and legal obligations
Responding to lawful requests from government authorities
Protecting our legal rights and defending against claims
Preventing fraud, abuse, and unauthorized use of our services
Maintaining records for accounting, auditing, and legal purposes

2.5 Business Improvements

Analyzing service usage patterns and customer preferences
Developing new services and improving existing ones
Training and quality assurance for our technicians
Monitoring service quality and safety standards
Optimizing routes and scheduling for efficiency

2.6 Technology and Security

Maintaining network and information security
Detecting, investigating, and preventing security incidents
Testing and troubleshooting systems and features
Managing our software and database infrastructure

3. Text Messaging and SMS Communication

3.1 SMS Opt-In and Consent

By providing your mobile phone number to 4-Evergone, whether through our website, forms, phone calls, or in-person interactions, you consent to receive text messages from us for service-related communications. Your consent is express written consent under the Telephone Consumer Protection Act (TCPA).

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3.2 Message Types and Frequency

You may receive the following types of messages:

Service Confirmations: Appointment confirmations and service completion notices
Appointment Reminders: Reminders about upcoming scheduled services
Technician Updates: Real-time notifications about technician arrival times and service status
Account Notifications: Invoice and payment reminders, account updates
Promotional Messages: Offers, discounts, seasonal tips, and marketing promotions (with your explicit consent)
Informational Messages: Service bulletins, pest prevention tips, and customer education

Message frequency varies based on your service schedule and promotional campaigns. You will receive no more than 1-2 messages per week unless you have active service scheduled, in which case frequency may increase based on appointment reminders.

3.3 TCPA Compliance

We comply fully with the Telephone Consumer Protection Act (TCPA), including:

Maintaining records of your express written consent to receive SMS messages
Honoring opt-out requests within 24 hours
Providing clear identification of our organization in every message
Complying with message frequency guidelines and carrier requirements

Standard message and data rates may apply. Check your wireless carrier's rates and policies for specific messaging charges, as they may vary.

3.4 Opt-Out Instructions

To opt out of SMS messages:

Reply STOP to any text message you receive from 4-Evergone
Contact us directly at (954) 738-1307 or info@4-evergone.com with your request
You will receive a confirmation message, and no further SMS messages will be sent unless you re-opt in

Opting out of SMS messages will not affect your ability to receive service confirmations, appointment reminders, or other transactional messages necessary for service delivery. However, you will not receive promotional messages or optional marketing communications.

3.5 Help and Support

For help or questions about SMS messages:

Reply HELP to any text message for assistance
Call us at (954) 738-1307
Email us at info@4-evergone.com

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share your information with trusted service providers who assist us in operating our website and providing services, including:

FieldRoutes Software: Customer relationship management, scheduling, dispatch, and communication platform
Payment Processors: Secure payment processing and billing services
Mapping and GPS Services: Route optimization and location services
Email and SMS Providers: Communication delivery platforms
Accounting and Bookkeeping Services: Financial record management
IT and Security Vendors: Website hosting, data security, and technical support

These service providers are contractually obligated to use your information only for the purposes necessary to provide services to us and to maintain the confidentiality and security of your information.

4.2 Legal Requirements and Law Enforcement

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

Comply with applicable laws, regulations, and legal processes
Respond to lawful requests from government authorities and courts
Enforce our Terms and Conditions and other agreements
Protect the safety, rights, and property of 4-Evergone, our customers, or the public
Prevent or investigate potential wrongdoing or fraud
Establish, exercise, or defend legal claims

4.3 Business Transfers

If 4-Evergone is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 Consent and Authorization

We may share your information with your express consent or at your direction, such as when you authorize us to share information with your insurance company or another third party for a specific purpose.

4.5 Aggregate and De-Identified Information

We may share aggregated and de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

4.6 What We Do NOT Share

We explicitly do NOT share the following information with third parties or affiliates for marketing or promotional purposes:

Text messaging originator opt-in data
Text messaging consent records and timestamps
SMS message content or frequency logs
Mobile phone numbers provided for service communications

This information is retained exclusively for service delivery, compliance, and internal record-keeping.

5. Data Security and Protection

5.1 Security Measures

4-Evergone implements appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. Our security measures include:

Encryption: Sensitive data is encrypted in transit and at rest
Secure Authentication: Password protection and account verification
Access Controls: Limited access to personal information on a need-to-know basis
Network Security: Firewalls and intrusion detection systems
Regular Audits: Periodic security assessments and vulnerability testing
Employee Training: Staff training on data protection and privacy practices

5.2 Limitations

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information. You use our services and provide information at your own risk.

6. Data Retention

6.1 Retention Periods

We retain your personal information for as long as necessary to:

Provide services and respond to your requests
Maintain accurate business and financial records
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements
Protect our legal rights and interests

Specific retention periods vary by information type:

Contact and Service Information: Retained for the duration of the customer relationship plus 3 years
SMS Opt-In Records and Consent: Retained for 7 years (TCPA compliance requirement)
Payment and Billing Records: Retained for 7 years (tax and legal requirements)
Service History: Retained for the duration of the customer relationship
Marketing Communications: Retained until opt-out or 2 years of inactivity
Website Analytics: Retained for up to 26 months

6.2 Deletion and Erasure

You may request deletion or erasure of your personal information at any time by contacting us at info@4-evergone.com or (954) 738-1307. We will comply with your request subject to:

Legal and regulatory retention requirements
Our need to maintain records for service delivery, billing, and dispute resolution
The statute of limitations for legal claims

7. Your Privacy Rights and Choices

7.1 Access and Correction

You have the right to:

Access the personal information we have collected about you
Verify the accuracy of your information
Request correction of inaccurate or incomplete information
Request a copy of your information in a portable format

To exercise these rights, contact us at info@4-evergone.com or (954) 738-1307.

7.2 Deletion and Erasure

You have the right to request deletion of your personal information, subject to legal and contractual exceptions noted in Section 6.2.

7.3 Marketing Communications

You may opt out of promotional and marketing emails by:

Clicking the "Unsubscribe" link in promotional emails
Contacting us at info@4-evergone.com or (954) 738-1307
Replying "STOP" to SMS promotional messages

You cannot opt out of transactional messages necessary for service delivery (confirmations, reminders, billing).

7.4 Florida Consumer Rights

If you are a Florida resident, you may have additional rights under Florida law. Florida residents may request information about the types of personal information we collect and how we use it. Contact us to learn more about your specific rights.

7.5 Do Not Track Signals

Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals. However, you may disable cookies and similar tracking technologies through your browser settings.

8. Children's Privacy

Our services and website are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately at info@4-evergone.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending you an email notification (if you have provided an email address)
Prominently displaying the change on our website

Your continued use of our website or services after changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

4-Evergone, Inc.
Boca Raton, FL

Phone: (954) 738-1307
Email: info@4-evergone.com
Website: www.4-evergone.com

Mailing Address:
[Insert physical mailing address]

We will respond to your inquiries within 10 business days.

11. Additional Information

11.1 FieldRoutes Data Processing

4-Evergone uses FieldRoutes software for customer relationship management, scheduling, dispatching, and SMS communication. FieldRoutes operates under ServiceTitan, Inc. and maintains its own privacy practices. Your information may be processed through FieldRoutes systems according to our service agreement. For more information about FieldRoutes' privacy practices, visit: https://www.fieldroutes.com/privacy-policy

11.2 Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to information we collect. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.

11.3 California Consumer Privacy Act (CCPA) / Florida Digital Bill of Rights

If you are a California or Florida resident, you may have rights under the CCPA or Florida Digital Bill of Rights, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. Contact us to learn more about your specific rights and how to exercise them.